Help
Frequently Asked Questions
The price can be calculated on our website in the section Get the quote & Book online.
You need to provide your pick up and destination address, choose the date, time, the amount of the passengers and then click on Next.
Here you will see alist of vehicles with fares. You can choose one by clicking on Book now.
Please notice we have integrated Google maps into our booking system.
Please try adding your street name and house number.
The main reasons why you did not receive a confirmation email is:
- A wrong email address has been provided (in this case we kindly ask you to contact us by Contact form. Please provide all the information about your booking, so that we could find your reservation).
- The confirmation got into the spam box
You did not receive a second email with the details of the driver:
The reason is that your booking is not complete (no full pick up or destination address, flight number missing, etc.) In this case you will receive an email to provide us the missing information.
In case you have booked for two ways, you pay each ride separately to the driver when arriving to your destination.
If the full amount on your voucher is 100 Euros, it means you pay 50 Euros after each trip.
The taxi has to be booked online through our website by using our booking system Taxi Booking. Unfortunately we do not accept any bookings by phone to avoid any misunderstandings.
Due to many phone calls and scam calls we decided to remove the phone number from our website. We also prefer that you place the booking online through our website to avoid any misunderstandings.
After placing the booking you will receive the contact phone number of the driver and an emergency number.
The booking has to be done at least one day in advance through the website. We also accept bookings which have been done the same day, depending on our planning.
We provide a meet & greet at the airport. The waiting time at the airport up to one hour after landing time is free of charge.
At a hotel or at the provided address the waiting time is maximum 15 minutes. Extra waiting time will be charged.
There are different ways to get the login details:
- Please check your mailbox with following email address: info@airporttaxis.com . In our first email we have sent you the login details.
- Please follow this link: https://app.airporttaxis.com/my/#/login and click on “Forgot password?”
- Please send us an email to info@airporttaxis.com , we will send you your login details.
Any changes in your booking has to be done by email 24 hours in advance. Simply by replying your confirmation letter or filling in the contact form with your reservation number.
You will receive an update of your booking by email.
The cancellation can be done 24 hours in advance through the client panel: https://app.airporttaxis.com/my/#/login
Or, by sending us an email through the Contact form with your reservation number.
No refund will be given for cancellations received less than 24 hours before the scheduled time of the transfer service you wish to cancel.
Flight delays: Our drivers are up to date about your flight delays by monitoring through a mobile app or via Google. You can always contact the driver to prevent more delay.
Flight cancellations: Please contact us or the driver about your flight cancellation.
Please take into account that we depend on the mobile app or Google to provide us with the correct information. We do not take any responsibilities for delays and cancellations. We do our best to change the planning and send you another driver.
Help with making a booking
In case you do not find your address, first try providing your street name and then your house number. If you do not find the address, please use the name of the city /town and add your full address in remarks field. We will update your address after completing your booking. Please notice we use Google maps which is integrated in our booking system.
In case it is difficult to drive to your address, due to road works or something alike, please leave a note in “Remarks”.
You can add different extra stops.
Notice in some cities we have fixed prices and an additional cost for an extra stop does not work.
We request an additional fee for an extra stop inside of the city.
In this case the price will be updated and we will send you a new price by email. You need to click on Accept (if you agree) or Reject (if you disagree) this case the booking will be canceled.
In case you only have hand luggage, please do not touch the section of Luggage. In this case we know you have only hand luggage and that you will come out quickly at the airport.
In case you have a luggage delay or if you lost your luggage at the airport, please contact the driver.
Special luggage: please leave info in Remarks, description of your luggage.
Pets: No pets allowed
Pick up at your place: you should provide the pick up time at your place, not the departure time of the plane.
In case we have to pick you up at the airport, please provide your arrival time and your flight number.
Please contact the driver in case you have flight delay or you missed the flight.
In case you wish to have a child seat, it should be chosen in the booking
Please provide the age of the child in the field of Remarks in step 3.
Vehicles which have no price, will have the button “Request Quote”. When you click here, you will receive the quote by email. Then you need to click on Accept or Reject.
In case you are travelling in group, please provide us the group name or send us the logo you wish to be shown on the sign.
You receive two emails:
First one: We have received your request. Each booking will be checked and in case anything is missing in your booking, we will contact you by phone or by email.
Second one: Your Travel Itinerary has been updated which means your booking has been confirmed.
In case you wish to change anything in your booking, please contact us by email by replying to your booking confirmation.
In this field you can provide us with more information:
1. There are some road works at the pick up address. Please explain how to get to your address.
1. Kids – in this case we need to know the age of the kid(s) so that we could provide the correct child seat(s).
2. Language – do you only speak English? Or you don’t speak the local languages?
3. Assistance is needed
5. etc….
For payment with credit, 5% will be requested for the transaction.
Payment online > Fill in your credit card details > Receive the confirmation about your payment
CASH: Payment by arrival to your destination to the driver in cash. In case you wish to have a receipt, you can request it from the driver or by sending us an email.
CREDIT CARD: In case you wish to pay with credit card to the driver, please leave a note in “Remarks” providing your credit card type. We accept all major credit cards, except American Express.
For payment with creditcard, 5% will be requested for the transaction.
The payment has to be done in advance.
We kindly ask you to contact us with your official company email with the requests.
Next information will be needed:
Your company details
Date:
Time:
From / To:
Flight number: (in case you arrive to the airport, provide arrival time and flight number.
Name: (of the client)
Phone: (mobile number)
Before placing the booking
We need your travel information. And the more information, the better.
- Your full pick up and full destination address
- Pick up date and time. In case of pick up at the airport (please provide your flight number and arrival time). When you need a pick up from home, hotel etc (please provide the pick up time at the correct address).
- Amount of the passengers, including the children
- In case you are arriving to the airport / train station: your flight number / train number.
- Your full contact details: Full name, contact phone number with the country code and email address
No, we only provide private transfer. You will be travelling alone, or with your own group.
The booking has to be done at least one day in advance through the website. We also accept bookings which have been done the same day, it depends on our planning.
At the airport the driver will be waiting for you at the arrival hall with a sign that has your name/logo on it. Please notice the maximum waiting time is up to 1 hour after your arrival. Any extra time will be charged. As wel as extra parking fee.
In Hotel: the driver will go to the reception to inform that he came to pick up a certain person and he will be waiting there. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time.
Pick up at your given address: the driver will arrive to the address and will be waiting for you. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time.
Mostly the driver will send a text message to inform you that he has arrived at your requested pick-up address.
Please make sure that the driver knows your name or company name, so he picks up the right person.
The child seat should be requested in the booking. In the field of remarks please provide the age of the children.
The payment can be done with credit card in advance or to the driver in cash of with credit card.
In case you wish to pay with the driver with credit card, please leave a note in remarks that you wish to pay with credit card. And also mention with what type of credit card you will be paying.
In case you are also booking a return trip, you will be paying separately.
The booking has to be done at least one day in advance. However we do accept bookings during the day, if our planning allows it.
Our prices are all in. VAT, parking, etc.
There are a few exceptions:
- if the driver needs to wait, we will need to charge the extra time
- for the payment with the credit card we request a transaction fee
- When you choose an extra stop. For some regions we work with fixed prices. However, our system does not automatically calculate the extra stops in the given prices. In this case we will update the price and send you the offer by email, which can be accepted or declined.
Please provide all flight numbers in the field of remarks, contact phone number and the name of the passengers.
For group travels, we ask to give up one name/logo that will be shown on the sign.
Please notice the flights can have some delays, passenger can loose their luggage, luggage delays or can have some issues at the passport control.
In this case we do not take any responsibilities.
Yes it is possible.
The booking has to be done on the name of the passenger with your emailaddress.
Unfortunately we do not accept animals.
During the booking
This is not necessary. You can show the voucher to the driver on your smartphone. So that the driver picks up the right person. The voucher also contains useful information like contact details, emergency number and meeting point.
Please make sure that the driver knows your (company)name, so that the right person will be picked up.
The driver is up to date about your flight status. We do our best to make sure that the driver will be there waiting for you with the sign.
Please take into account that we are not responsible for your delays.
Please contact the driver as soon as possible. In case you cannot reach the driver contact the emergency number.
Please contact the driver as soon as possible. Please take into the account we do not take any responsibilities of your luggage lost. The driver waits up to 1 hour after your flight arrival, after 1 hour you will be charged for the extra parking and waiting time.
Any changes in your booking has to be done by email. By simply replying to your confirmation or by filling in the contact form with your reservation number.
Any changes should be done at least one day in advance.
The cancelation can be done 24 hours in advance through the client panel: https://app.airporttaxis.com/my/#/login
No refund will be given for cancellations received less than 24 hours before the scheduled time of the transfer service you wish to cancel.
After providing the service
The invoice can be send on request after processing the payment online or by asking the driver.
Please send us an email with your reservation number or simply reply to the confirmation email you have received with your details.
For companies, please provide your full details including VAT.
Login details can be requested from your admin page or by sending us an email.
In case you wish to change your password to preferable number, please send us an email.
Sure, you can simply send us an email with the reservation number and we will provide a separate invoice.
Please contact the driver or us as soon as possible.
Please take into account that we do not take any responsibility for your forgotten things in the vehicle.
You will be charged for the delivery of the forgotten items.